Subscription Details

A subscription allows you access to to key software features including import of video files, cloud storage, visualization and sharing of uploaded data. If you have an active subscription then the import and uploading capabilities may be activated. To do this, and unlock the full desktop application features, just press the Help button and then Validate License. You will need a working internet connection when you do this. You will be asked for your website login credentials when you validate your license.

When you login to the website and have an active subscription you are given access to your private data storage area where you may view route and video data which you have uploaded using the desktop application. This enables you to review and organise your data and access links for sharing with your friends.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Subscription purchases are provided according to Paddle.com Consumer Terms and Conditions. Use of the desktop Terra-DV software is subject to our End User License Agreement and usage of products and services subject to our Terms of Service.

Paddle are PCI Compliant for web transactions only. As a result, Terra-dv, who use Paddle for software sales, cannot store, process and transmit cardholder data either physically or virtually.

Refund Policy
If you are unhappy with your subscription purchase then you may cancel your subscription at any time. When you cancel your subscription then providing it is the first time you have subscribed and you cancel within 30 days you then may request a full refund. When you cancel your subscription the services provided will remain available until the next billing date UNLESS you request a refund at the same time. If you cancel and request a refund at the same time then your subscription will effectively terminate with immediate effect. If you cancel your subscription and later re-subscribe you would not be eligable for a refund should you choose to cancel again. If you have any issues with your subscription please use the contact form to get in touch with us.